Cox adds fire assistance team

To better assist our customers who have been displaced by the wildfires, Cox Communications has established a special Fire Victims Assistance Team to help those customers with special service needs.

In addition, Cox Communications is providing those customers with free communications features for short-term and long-term solutions.

Cox Digital Telephone customers
· Choice of voicemail or call forwarding service free of charge for 30 days;
· Voicemail or call forwarding services (up to 18 months);
· Extended referral message (up to 6 months).

Cox High Speed Internet customers:
· Maintain email address;
· Maintain log-in for web mail access (up to 18 months).

All customers displaced by the wildfires:
If they need to disconnect service at their current address, we will waive reconnection fees for their new service address.

Customers displaced by the fire can receive the following services by calling 619-262-1122 or 760-599-6060 (North).